Under £50 (inc VAT)
£50 and Over (inc VAT)
Our minimum order value is £50 (inc VAT) before you can process an order with us due to handling and carriage.
The Republic of Ireland, Northern Ireland, Scottish Islands, Highlands and other remote areas will incur additional delivery charges, these will be shown at checkout.
If you are not completely satisfied with any part of your purchase you can return it to us using our preferred returns service Collect +. You can find your nearest Collect + business and how to use the service here.
Click here to process a return.
Our returns policy lasts for 30 days. If 30 days have elapsed since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted and visible on your credit card statement.
Contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org for further assistance.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Saturday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. We are unable to offer Sunday deliveries however.
Free delivery option is not applied to weekend deliveries.
Delivery charges are automatically applied in checkout, once the user has registered an account with a valid UK postal Code.
For rates and surcharges to non UK Mainland Addresses please contact us on - 01622 714800 or send an email to email@example.com.
We may send very small orders by Royal Mail Delivery. Our standard carriage charge will cover handling, administration and processing of low value orders.
As we sell over 7000 products on the website it's impossible to keep every item in stock at all times. If your order is of an urgent nature or you have any questions about delivery times for any product please do not hesitate to contact us to provide you with a clearer understanding of how long the product will take to reach you. Please send your enquiry to our email address firstname.lastname@example.org.
We ask that you please provide a delivery address where someone will be available to receive the parcel as our courier requires a signature to release the package.
When processing deliveries we always add the customer's email address and telephone number, which enables the courier company to contact the customer directly with delivery arrival updates, and allows the customer to change, if needed, specific details of the delivery including; change of delivery date, change of address or even allow goods to be left with a neighbour. This in turn allows the customer to dictate how the delivery process should go, but in case of unexpected problems we will help the customer out as much as we can. If unexpected problems do arise please contact our team via the contact page or email at email@example.com.
International deliveries cannot be accepted through the website, due to the variable costs of weight.
About Cookies and your Privacy
When you visit any web site, it may safely store or retrieve information in cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised and consistent web experience.
We respect your right to privacy, so you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Some cookies are essential and the website would not function without them.
These cookies are essential for the website to function and cannot be switched off in our systems.
These are usually to do with keeping track of information between page views like your privacy preferences, logging in or tracking a shopping basket
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
The essential cookies we set are:
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. Some information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance and make improvements.