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Free local delivery or orders over 60

Delivery & Returns

Free Local and UK Mainland Delivery

At Capital Workwear we appreciate all customers – big and small, near and far.

Thanks to our organic growth throughout the United Kingdom, we are now not only in the position to continuously expand our fleet of vans and also ship across the country on our 24-hour service but, we are also able to offer free delivery across UK mainland once you have reached the minimum order value presented at checkout.

Due to frequent local routes along with Capital Workwear aim to help our customers save money yet provide quick delivery times, we are pleased to introduce free local delivery to all customers within the ME, CT, TN, DA and BR post codes. These orders will be delivered on allocated days of our driver run sheet schedule. If you would like to find out when we are next in your area simply give us a call where our friendly sales team will be more than happy to help – 01622 714800

Our Charges

  Order Value
Under £50 (ex VAT)
Order Value
£50 and Over (ex VAT)
Mainland UK £6.50
FREE
ME/CT/TN/DA/BR Post Codes FREE FREE

PLEASE BE AWARE: Due to the ongoing Covid-19 situation, our delivery schedules and availability is limited. We are no longer accepting deliveries to areas outside of Mainland UK as our courier companies are not able to ship through air or by sea. Longer distance deliveries to areas such as Dundee or Aberdeen are also not available due to the limited staff availability with our couriers, APC or FedEx.

Any orders going to Mainland UK addresses (not including the Scottish Highlands) under £50 will include a £6.50 delivery charge. Any orders above this value will be delivered without any additional delivery costs. Please note that orders being delivered to Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight or the Channel Islands will be subject to an additional delivery charge with a courier companies. You can see the extra charges in checkout before reaching the payment stage.

The Republic of Ireland, Northern Ireland, Scottish Islands, Highlands and other remote areas will incur additional delivery charges, these will be shown at checkout.

COVID-19

Updated: 23rd March 2020

As you are all aware, the COVID-19 outbreak has resulted in a massive shift in our daily lives as well as our working lives. This terrible virus is spreading quickly and it has taken the lives of many, many people all across the globe and the numbers continue to grow at a rapid pace. That's why all of us at Capital Workwear are working hard to make sure we can keep you stocked and supplied as quickly as we can with as much PPE we can to help reduce the risk of spreading the virus.

Here you will find a few changes and updates to keep you aware of the ongoing situation and how it has affected us and how it will affect you.

We now working on a limited stock availability as well as revised delivery schedules. We're struggling to source many products such as face masks, aprons or disposable boilersuits. As a result, we cannot guarantee that orders will be delivered next working day and it may take an extra day or two for goods to be dispatched (providing the order is in stock).

Most of our suppliers have had to close or prioritise stock to the NHS so stock is limited and deliveries to us are few. Although we have marked a lot of products out of stock, please be aware that some items that are showing as in stock may not be anymore due to the high volume of orders we are receiving.

Any emails sent to us or through our feedback form are still being monitored as closely as possible. There may be a delay getting back to you as we are working with limited staff members but we will endeavor to answer any questions or queries you may have as quickly as possible.

We are no longer accepting deliveries to areas outside of Mainland UK as our courier companies are not able to ship through air or by sea. Longer distance deliveries to areas such as Dundee or Aberdeen may also be affected.

We thank you for your co-operation and continued support in these hard times.

Thank you.

Returns Made Simple

If you are not completely satisfied with any part of your purchase you can return it to us using our preferred returns service Collect +. You can find your nearest Collect + business and how to use the service here.

  • If you have received the wrong items or they are faulty, we will replace the items free of charge or refund your payment in full.
  • If you wish to return your items to us for any other reason then we will refund any payment less our restocking fee and the cost of carriage which is charged at £5.25 per parcel.

Click here to process a return.

Our returns policy lasts for 30 days. If 30 days have elapsed since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Any customised items of clothing.
  • Personal care items.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that was delivered more than 30 days ago.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, subject to any applicable restocking fee as detailed in our terms and conditions and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Contact your credit card company, it may take some time before your refund is officially posted and visible on your credit card statement.

Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at sales@capitalworkwear.com for further assistance.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Weekend Deliveries

Saturday deliveries are charged at a premium rate, please call to either find out further info or to arrange a weekend delivery. We are unable to offer Sunday deliveries however.

Free delivery option is not applied to weekend deliveries.

Delivery charges are automatically applied in checkout, once the user has registered an account with a valid UK postal Code.

For rates and surcharges to non UK Mainland Addresses please contact us on - 01622 714800 or send an email to sales@capitalworkwear.com.

We may send very small orders by Royal Mail Delivery. Our standard carriage charge will cover handling, administration and processing of low value orders.

Product Stock Lead Times

As we sell over 7000 products on the website it's impossible to keep every item in stock at all times. If your order is of an urgent nature or you have any questions about delivery times for any product please do not hesitate to contact us to provide you with a clearer understanding of how long the product will take to reach you. Please send your enquiry to our email address support@capitalworkwear.com.

Delivery Requirements

We ask that you please provide a delivery address where someone will be available to receive the parcel as our courier requires a signature to release the package.

When processing deliveries we always add the customer's email address and telephone number, which enables the courier company to contact the customer directly with delivery arrival updates, and allows the customer to change, if needed, specific details of the delivery including; change of delivery date, change of address or even allow goods to be left with a neighbour. This in turn allows the customer to dictate how the delivery process should go, but in case of unexpected problems we will help the customer out as much as we can. If unexpected problems do arise please contact our team via the contact page or email at support@capitalworkwear.com.

International Delivery Charges


International deliveries cannot be accepted through the website, due to the variable costs of weight.  

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